In local government, plan review is critical to how quickly communities can grow and inspectors can get to work. Whether it’s a new housing development, a restaurant renovation, or a small backyard addition, every project must go through the necessary review process to ensure safety, compliance, and alignment with local regulations. When that process relies on paper forms, physical plan sets, and manual routing between departments, even the simplest project can face unexpected delays.
Across the country, local governments are modernizing this essential function by moving plan reviews online, and the benefits are hard to ignore.
1. Increased Efficiency and Speed
Imagine a local New York contractor submitting plans for a new coffee shop. In a paper-based system, the plans might pass from zoning to engineering to fire safety, with days or weeks between each step. With an online system, all departments can begin reviewing at the same time. Automated notifications ensure tasks move forward without delays, and applicants can quickly address any requested revisions without starting the process over.
Digital plan review dramatically streamlines what has traditionally been a slow and manual process. Submissions can be uploaded instantly and routed automatically to the appropriate departments. Reviewers no longer have to wait their turn to access a single copy of the plans. They can work in parallel, cutting down the overall review time significantly.
2. Enhanced Transparency
Online platforms bring much-needed visibility to every step of the plan review process. Applicants, reviewers, and department heads can all see where a plan stands and what actions have been taken, creating a clear audit trail and minimizing confusion.
Consider a developer submitting plans for a mixed-use property. With a digital system, it’s easy to check whether the zoning review has been completed or if engineering still needs to weigh in. There’s no need to make phone calls or send multiple emails—everyone involved can log in and see real-time updates, notes, and requirements. This level of transparency not only improves communication but also builds trust between applicants and local government.
3. Improved Collaboration and Communication
When multiple departments are involved in a review, communication is key. Digital systems provide a centralized platform where comments can be added, markups made, and updates tracked—all in one place. This ensures feedback isn’t lost in email threads or written on sticky notes.
Take, for example, a school district submitting plans for a new gymnasium. Planning, public works, and fire prevention all have input. With an online platform, each department can see the others’ comments and coordinate more effectively. Shared visibility reduces duplication, avoids contradictory feedback, and helps the project move forward with fewer setbacks.
Our Insights
Switching to online plan review isn’t just about convenience. It’s a smart, strategic decision for local governments aiming to modernize and better serve their communities. Faster processing, increased transparency, and stronger collaboration help municipalities stay organized and responsive, even during periods of high demand.
SDL is a trusted partner in helping local governments digitize plan reviews and other essential processes. Click this link to connect with an expert and explore how to bring your review system online.