Ongoing Training

Virtual training sessions are free and unlimited for all users. Onsite and one-on-one sessions are also available for a fee. To sign up for training, please email [email protected].

Upcoming Training Sessions

We provide live online training options so your department feels confident using our products. To sign up for our online training, please email [email protected] or complete this form.

  • Thursday, October 8th: Pet Renewals and Portal Licenses (9 – 10:30 am)
  • Tuesday, October 14th: Mass Invoicing/ Renewals (9 – 10 am)
  • Thursday, October 16th: Open Discussion: Construction (10 – 11:30 am)
  • Monday, October 20th: Mass Invoicing/ Renewals (9 – 10 am)
  • Wednesday, October 22nd: How SDL Products work together (9:30 – 11am)
  • Tuesday, October 28th: SDL Mobile 4 (2 – 3:30 pm)
  • Thursday, October 30th: Open Discussion: Code (1 – 2:30 pm)

 

To sign up for our online training, please email [email protected] or complete this form.

  • Monday, November 3rd: OPRA (9 – 10:30 am)
  • Thursday, November 6th: Code Enforcement:  General (9:30 – 11 am)
  • Tuesday, November 11th: Open Discussion: Clerk (1:30 – 3 pm)
  • Wednesday, November 12th: Code Enforcement: Property Registrations (9 – 10:30 am)
  • Thursday, November 13th: Open Discussion: Land Use (9:30 – 11 am)

To sign up for our online training, please email [email protected] or complete this form.

  • Monday, December 1st: Construction: Advanced (10 am – 12 pm)
  • Thursday, December 4th: Fire Prevention: General (9:30 – 11 am)
  • Tuesday, December 9th: Open Discussion: Health (10 – 11:30 am)
  • Thursday, December 11th: Clerk (2 – 3 pm)
  • Wednesday, December 17th: Land Use/Escrow (10 – 11 am)

To sign up for our online training, please email [email protected] or complete this form.

SDL is hosting a 3-part Electronic Permitting Training Series. Please sign up for each of the three sessions below. 

Part 1:

  • Monday, October 20th: SDL Portal: Construction-  Public Information & Inspection Requests (11 am – 12 pm)
  • Thursday, October 23rd: SDL Portal: Construction-  Public Information & Inspection Requests (9 am – 10 am)

Part 2:

  • Friday, October 24th: SDL Portal: Construction – Permit Application Submissions (1 pm – 3 pm)
  • Monday, October 27th: SDL Portal: Construction – Permit Application Submissions (10 am – 12 pm)
  • Wednesday, October 29th: SDL Portal: Construction – Permit Application Submissions (9 am – 11 am)

Part 3:

  • Monday, November 3rd: Online Plan Review for Subcode Officials (11 am – 12 pm)
  • Wednesday, November 12th: Online Plan Review for Subcode Officials (12 – 1 pm)
  • Wednesday, December 3rd: Online Plan Review for Technical Assistants and Construction Officials (12 – 1:30 pm)
  • Thursday, December 11th: Online Plan Review for Technical Assistants and Construction Officials (2 – 3:30 pm)
Pre-Requisite: You must complete the OPR LMS course before attending this session. An LMS invite will be sent once you register for these courses. These training sessions are designed to provide targeted instruction:
  • One track focuses on Technical Assistants and Construction Officials.
  • A separate course is designed for Subcode Officials and Plan Reviewers.
Both sessions will cover the Digital Permitting process — from application submission through plan review and final approval. Each session will conclude with time for Q&A.

To sign up for our online training, please email [email protected] or complete this form.

Technical Support

Have a technical question and aren’t sure who to call? We’re here to help.

Submit Ticket:  [email protected]
Call: (800) 805 – 9695
Hours: Monday – Friday,  8AM-5PM EST